Management Question

ast week we had Mark Meelhuesen shared his insights into Process Improvement.

Please copy and paste the following link in order to see Mark’s profile and more interesting info

What were your three key takeaways from class? How can you implement what you learned in class in your everyday life?

Be creative and have fun with the assignment.

Note: Please feel free to use your imagination based in your Process Improvement’s knowledge and the noted that I will leave below for you in order to complete this task. Here are the notes that I took from that presentation:


The methods to discover the reason everything

What is a Root Cause Analysis?

Is an approach used to analyze serious problems before trying to solve them.

Why does RCA matter?

  • Prevents repeat issues
  • Ends slapping bandaids on’ and focuses on permanent solutions
  • Protects value creation process
  • Reduces risks of adverse events and lawsuit
  • Increases trust in you, your company, or brand image
  • Improved workplace safety and culture
  • Will directly improve your life and your chances of success

Different kinds of RCA

  • Fishbone
  • 5 Why’s
  • RCA Diagram



. Consistent

. Supplied on time


. Clarity

. Controlled


. Where do we quality check?




. Training


  • Invented by Sakichi Toyoda
  • Used in Toyota Production System


Practical Application of RCA

  • Project is over-budget
  • Missed deadline
  • Low morale and high turnover
  • Machine failure
  • Workplace accident


Group assignment only has 50 percent of people engaged

Personal Application of RCA

  • Relationships
  • Finances
  • Life Events

RCA – Quick and Dirty

5 Why’s – Scenario

RCA – 5 Why’s Example, Bad Example

Bib slipped on some oil. Why?

Activity – 5 Why’s


Flat Tire


  1. ..
  2. ..
  3. ..
  4. Bad
  5. Old
  6. Weather


Root – Cause – Flat Tire


  • avoid constructions, don’t drive at the sidewalks
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