GEB4513CBE – Deliverable 2 – Smart Technologies Proposal

Learning Goal: I’m working on a business writing question and need an explanation and answer to help me learn.

Assignment Content

Competency

Evaluate the role smart technologies plays in increasing competitive advantages

Student Success Criteria

View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.

Scenario

You are the customer service manager for a regional shipping business similar to Fedex and UPS. Unlike your larger competitors, you lack the ability to follow deliveries, trucks, and drivers while on their routes each day, because the current trucks do not have GPS tracking sensors.

In the last few months, customers have voiced several complaints. Customers complain that:

They cannot get up-to-date information about where their packages are in the delivery process

Deliveries are not arriving on the day promised

Delivery drivers are arriving after the 3:00 p.m. cut off time for all deliveries

Your shipping business cannot afford to lose customers to the larger shipping companies that have more advanced technology and the ability to assure customers have timely tracking information. In response, you have been asked by upper management to evaluate installing tracking/GPS devices on all trucks. These smart devices which are connected to the Internet via

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