GEB4513CBE – Deliverable 2 – Smart Technologies Proposal
Learning Goal: I’m working on a business writing question and need an explanation and answer to help me learn.
Evaluate the role smart technologies plays in increasing competitive advantages
Student Success Criteria
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You are the customer service manager for a regional shipping business similar to Fedex and UPS. Unlike your larger competitors, you lack the ability to follow deliveries, trucks, and drivers while on their routes each day, because the current trucks do not have GPS tracking sensors.
In the last few months, customers have voiced several complaints. Customers complain that:
They cannot get up-to-date information about where their packages are in the delivery process
Deliveries are not arriving on the day promised
Delivery drivers are arriving after the 3:00 p.m. cut off time for all deliveries