Performance Module 06: Quality Management Programs

KPI Case Study(12 points)

All performance improvement programs should have a measurement component or Key Performance Indicators (KPIs) to ensure quality. These indicators are known by many names: metrics, measures, checks, or evaluations, but they all serve the same purpose: to evaluate the success or the failure of the performance management initiative. Select your current or previous employer, when discussing the requirements below:

• Discuss the three levels of performance (i.e., system, process, job/performer) and then share a metric that would be suitable to use for each level.
• Discuss what the metric selected measures and how it is used to interpret performance at each respective level.
• Choose a specific industry in Saudi Arabia and explain how your selected system and method are aligned or different from performance management practices in the industry you have chosen.

1-Make sure these are your comments and not general comments or an example you found online. For full points, I need to see your thoughts and opinions. Use a heading for each of the questions to make sure you have covered all of them.

2-Embed course material concepts, principles, and theories (require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article.

3- Use APA 7th edition style guidelines.

4- Be sure to support your statements with logic and argument,

5- Cite all sources referenced.

6- 0%plagrism

7- please use 3 resources

8- please be sure to answer all questions

9- number of pages 2 without the cover page and references pages 9- please find the attached rubric, chapter 5 and e-book name is Aguinis, H. (2019). Performance management (4th ed.). Chicago: Chicago Business Press. ISBN: 97809988140-87